Automotive Shop Manager / Supervisor

Contract / Full Time

Job Description

This position will be responsible for answering phones, greeting customers, checking in vehicles, administrative tasks, maintaining communication with insurance companies, and ensuring the rest of the shop’s front-end customer-facing work -these skills include time management, computer proficiency, attention to detail, communication, organization, adaptability, problem-solving, customer service, multi-tasking, and confidentiality.

Responsibilities

Oversee shop team and assist with controlling workload, job distribution, and quality control

Monitor technicians and apprentices efficiency, proficiency and time management

Attend morning and weekly shop meetings with technicians and apprentices

Assist in the recruitment and evaluation of personnel, as needed in the shops

Ensure that all time and repair details are obtained and recorded on repair order

Assist technicians with estimating repair times required for each repair order and follow up to ensure assigned work is completed within repair time estimates

Ensure effective communication with Service Advisors and Service Manager on any additional work required or delays encountered on work orders

Assist technicians and apprentices with training and development, recommending specialized training as required

Review repair orders for completion and accuracy and collaborate with Service Advisor on incomplete or questionable orders

Oversee the maintenance of tools, equipment and shop facilities as well as safety, and general housekeeping

Correspond regularly with Shop Owner and Service Advisors to effectively manage shop’s workload and capacity.

Advise Service Manager if any new tools, equipment or replacements are needed

Qualifications

Licensed Automotive Service Technician is required

A minimum of 5 years of experience as a senior technician or team leader is required

A valid Ontario Class G Drivers’ License is required.

Strong organizational and time management skills along with attention to detail.

Requirements

Competitive pay plan along with a comprehensive benefits plan.

A positive and progressive working atmosphere

Vehicle Purchase Program and discounts on products etc.

Tools for success include: ongoing training and management support

Opportunities for career growth within our organization

Tell us your story. We also consider potential when hiring employees. Let us know in your cover letter what makes you the perfect candidate for this role.

Complex Auto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.